Returns & Cancellations
Before store confirmation
A submitted pickup request is not yet a confirmed sale. To cancel or change your request, contact the store with your order number as soon as possible. The store will confirm whether the request can still be changed.
Confirmed orders and pickup
If the store has confirmed a pickup, email easytutorguide@gmail.com before your scheduled time if you cannot attend. The store will explain whether rescheduling or cancellation is possible under the agreed transaction terms and applicable law.
Return and exchange policy
Unless the store agrees otherwise, discretionary change-of-mind returns or exchanges may not be offered on final-sale outlet items. This does not override any mandatory rights or remedies for defective, misdescribed, unsafe or otherwise legally protected goods.
Inspect items at pickup
Where practical, check the item, its description and any disclosed condition before completing payment. Keep your receipt and confirmation for future questions.
Refunds and statutory remedies
Any refund or other remedy required by applicable consumer law will be honoured. The store should provide the precise return conditions, exclusions and timelines for each category before finalizing a sale.
Contact
For returns, cancellations or questions, email easytutorguide@gmail.com with your order number and item details.
Final sale: no voluntary returns or cancellations
All completed sales are final. We do not accept change-of-mind returns, exchanges or cancellations of confirmed purchases as a discretionary store policy. You may ask us to withdraw an unconfirmed pickup request before approval. This policy does not restrict refunds, repairs, replacements, cancellations or other rights required by applicable law. Contact easytutorguide@gmail.com with the order reference if an item is defective, not as described, or if you have a statutory concern.